Process Consulting

Managing IT in enterprises is by definition a process-intensive function. Take for example, IT Asset Management. You need cross-functional, multi-disciplined collaboration between groups such as IT, Finance, and Procurement to create the end-to-end visibility required to deliver services that bring value to the business. You need well-defined, efficient processes to ensure tasks are performed consistently and reliably, and aligned with the business activities of the various stakeholders involved.

When we talk to customers who are struggling with their IT initiatives, we often hear similar themes; either it’s so manual that too many people are required to keep it moving, or the tools that are used are so heavily customized based on an overbroad range of requirements that the system collapses on itself. Both of these issues speak to the same root cause: inadequate, isolated processes that hinder rather than help achieve end-to-end visibility. When processes are addressed first, it’s much easier to balance the people and technology resources needed to enable the process.

Lots of consultants can talk about “best” or “industry leading” practices. But these things aren’t implemented in a vacuum – they’re not useful unless they’re seen through the prism of your organization, its capabilities and constraints. This is where our consultants’ deep domain experience brings value to the table; we’ve been where you are. We’ve handled hundreds of implementations at enterprises of all sizes, across numerous verticals and industries. We understand that ‘best practice’ is a great tool, but the practical reality is context-specific, and the true goal is to turn the theoretical into the real-world. We draw from our experience to give you the knowledge to leverage best practices that apply to you, not an abstract one-size-fits-all case study.

We offer a number of services to help you put in place the processes that go hand-in-hand with your IT objectives: