You realize that Technology is not an end in itself but just a means of adding value to your customers. Any disruption to the applications and services your customers rely on to do their jobs can bring your business to a crawl.
You need an effective IT Service Management (ITSM) program to help you deliver technology services better, faster, and cheaper. This requires not only a technology solution, but also business processes that align with your organizational objectives.
That’s where we come in. Guided by ITIL v3 and other industry best practices, we work with you to establish and/or refine the appropriate service management processes along with technology solutions to align with them. Whether you’re looking for cloud-based solutions or on-premise applications, we can help. We work with industry leading software vendors such as ServiceNow and HP to provide you with a total solution that works for you. We can also work with you to determine whether a cloud solution or on-premise application is best for you, and work with you to build a business case for it.
We understand that every customer situation is different, with its own unique challenges and constraints, so we work with you to clarify your goals, determine the needs of your business, and identify ways to put different service delivery models into place. RevealIT has a wide range of capabilities to help you with your ITSM initiatives. Below is a listing of sample services we provide in this area:
- Requirements gathering
- Tool selection guidance
- Process design and optimization
- Current state assessment
- Detailed reporting
- Solution architecture, design and implementation of HP Service Manager or ServiceNow based solutions
- Troubleshooting existing implementations
- On-going administration and maintenance of solution
- End-user training